Terms and Conditions

Innovations and More Ltd, trading as OnlinePortfolios.net

1. About us and these Terms

1.1 These Terms and Conditions ("Terms") apply to the website design, website build, website care, hosting, maintenance, basic search engine optimisation (SEO) maintenance, website reporting and related services ("Services") provided by Innovations and More Ltd through OnlinePortfolios.net.

1.2 Our details:

• Innovations and More Ltd, a company registered in England and Wales
• Company number: 11350220
• Registered office: 128 City Road, London, England, EC1V 2NX
• Email: admin@innovationsandmore.com
• Website: OnlinePortfolios.net

1.3 In these Terms, "we", "us" and "our" mean Innovations and More Ltd. "You" and "your" mean the person or organisation that orders our Services.

1.4 Please read these Terms before placing an order. They form the contract between you and us, together with:

• the description of the Services shown on our website when you placed your order; and
• any written quote or proposal we have given you.

If a written quote or proposal conflicts with these Terms, the quote or proposal applies to the matters it covers.

1.5 Consumers and business customers. Some of these Terms apply differently depending on who you are:

• a "Consumer" is an individual acting wholly or mainly outside their trade, business, craft or profession;
• a "Business Customer" is anyone acting for purposes relating to their trade, business, craft or profession. This includes sole traders and self-employed professionals ordering a website for their practice.

Where a clause applies only to one type of customer, it says so.

1.6 If you are a Consumer, you have legal rights in relation to Services that are not carried out with reasonable care and skill, or are not as described. Nothing in these Terms affects those legal rights. Advice about your legal rights is available from Citizens Advice.

2. Our Services

2.1 Website Builds. We offer the following website build packages:

(a) Starter Website: a modern, responsive, mobile-friendly single-page website with a professional design. It includes:

• about and expertise sections;
• social media links;
• two rounds of revisions (see clause 6).

(b) Professional Website: includes everything in the Starter Website, plus:

• a bespoke design;
• a website of up to five pages;
• a testimonials section;
• two rounds of revisions (see clause 6).

(c) Premium Website: a bespoke website or digital solution, scoped and quoted individually. It may include advanced integrations, custom functionality, scalable architecture and tailored development, as agreed in a written proposal.

2.2 Care Plans. We offer the following plans, billed monthly or annually as you choose when you order (see clauses 10 and 13):

(a) Website Care Plus, which includes:

• website hosting;
• website security and routine maintenance;
• website backups;
• technical support;
• minor text and image updates (up to 60 minutes per month; see clause 8.3).

Website Care Plus does not include search engine optimisation (SEO) or marketing services.

(b) Website Care Premium, which includes:

• everything included in Website Care Plus;
• basic on-page SEO maintenance;
• page title and meta description checks;
• heading structure and image alt-text checks;
• website performance and usability checks;
• a monthly website performance report;
• a review of visitor statistics, popular pages and referral sources, where data is available;
• minor text and image updates (up to 60 minutes per month; see clause 8.3);
• priority technical support.

The minor text and image update allowance is the same for both plans. Neither plan includes social media management, influencer marketing or paid advertising (see clause 9).

2.3 What is included. Each package and plan includes the features described on our website when you placed your order, or in your written proposal. Anything not described is not included. For example, the following are not included unless expressly stated in your order or agreed in writing:

• contact or enquiry forms;
• blog or news sections;
• e-commerce or online payments;
• booking or membership systems;
• client portals;
• business email accounts;
• copywriting;
• logo or brand identity design;
• paid advertising.

We can quote separately for these (see clause 7).

2.4 Hosting. Websites we build are hosted and maintained by us under an active Care Plan. Our website build packages are sold together with a Care Plan. If your Care Plan ends, clause 15 explains what happens to your website.

3. Placing an order and when the contract starts

3.1 Website Builds with a Care Plan.

• You order a Starter or Professional Website, together with Website Care Plus or Website Care Premium, through the Get Started page on our website.
• You will be asked to provide your details, preferred domain name and website requirements. You can also upload files such as a CV, photographs and a logo.
• You will need to accept these Terms and our Privacy Policy.
• Payment is then taken through our payment provider, Stripe.

3.2 A Care Plan on its own. Where a Care Plan is ordered without a website build, you subscribe through a Stripe payment page that we provide. You will be asked to accept these Terms before you subscribe.

3.3 Premium Website. For a Premium Website, you send us an enquiry. We then provide a written proposal setting out the scope, price, payment arrangements and timescales. The contract starts when you accept that proposal in writing.

3.4 When the contract starts. For orders placed online, the contract starts when we send you an email confirming your order. If we cannot accept your order, we will tell you and refund in full any payment you have made. For example, we may be unable to accept it because the work requested is outside the Services we offer, or because we are unable to provide the Services.

3.5 Who can order. You must be at least 18 years old to place an order. If you order on behalf of an organisation, you confirm that you have authority to do so.

4. Website Builds: how the project works

4.1 Starting the project. We start work once:

• the build fee has been paid; and
• we have received the information, content and materials reasonably needed to begin.

4.2 Your content. You are responsible for supplying, accurately and on time:

• the text, photographs, logos, testimonials, qualifications and other materials for your website ("Your Content"); and
• any decisions, feedback and approvals we reasonably request.

We will arrange and present Your Content within the agreed design. Writing or rewriting substantial content, sourcing images and creating brand identities are not included unless agreed in writing.

4.3 Timescales. Any timescales we give are estimates. We will carry out the Services within a reasonable time. If you do not provide content, information, feedback or approvals when reasonably requested, completion may be delayed. We are not responsible for delay caused by this.

4.4 Domain name. You will be asked for a preferred domain name. Domain names are subject to availability. If your preferred name is unavailable, we will discuss alternatives with you. Clause 11 explains how domain names are managed.

4.5 Professional and regulatory accuracy. You are responsible for making sure the information on your website about you and your services is accurate and lawful. This includes qualifications, professional registrations, titles, prices, claims, testimonials and regulated healthcare or professional information. It must comply with any rules of your professional or regulatory body. We do not provide legal, regulatory or clinical advice.

5. Design scope

5.1 The Professional Website includes a bespoke design based on your agreed requirements and one agreed design direction. The Starter Website includes a professional design for the agreed single page.

5.2 Neither package includes:

• multiple alternative design concepts;
• repeated redesigns; or
• a change of design direction after the design has been agreed.

6. Revisions and completion

6.1 Revision rounds. The Starter Website and Professional Website each include two rounds of revisions. The process is:

• you send each round as one consolidated list of requested changes;
• each round includes up to two hours of reasonable revision work within the agreed website scope;
• we will review each list before starting work.

6.2 What counts as a revision. Revisions are reasonable amendments to the agreed design and content. Examples include:

• changing wording you supplied;
• replacing or adjusting an existing image;
• minor colour, spacing or layout adjustments;
• minor amendments to existing sections.

6.3 What is not a revision. The following are additional work, even if requested during a revision round:

• new pages, new sections or new functionality;
• a change of design direction or substantial redesign;
• changes to the requirements agreed at the start of the project;
• reversing previously approved decisions.

6.4 Lists that exceed the allowance. If a revision list is reasonably expected to exceed the included allowance, we will tell you before starting. We will then quote for the additional work under clause 7.

6.5 Completion. The website build is complete when the agreed scope has been delivered and either:

• you have approved the website; or
• the included revision rounds have been used.

Later changes are covered by your Care Plan where they fall within it (see clause 8). Otherwise they are additional work under clause 7. Completion does not affect your rights under clause 16 if the work was not carried out with reasonable care and skill.

7. Additional work

7.1 Work outside your package, your Care Plan or your agreed revision allowance is additional work. We will give you a quote before starting any additional work. We will only carry it out once you have approved the quote.

7.2 Any separate terms for additional work will be set out in the quote.

8. Care Plans: what is included

8.1 Hosting, security and backups. Under both Care Plans, we:

• host your website;
• take reasonable measures to keep it secure;
• take regular backups;
• carry out the technical maintenance needed to keep it running.

We use third-party hosting and infrastructure providers. We will use reasonable care and skill, but we cannot guarantee that your website will be available at all times or free from interruption. Planned maintenance, provider outages and events outside our control can affect availability.

8.2 Technical support. We provide reasonable technical support by email for the website we host for you. With Website Care Premium, your support requests are given priority over Website Care Plus requests. We do not promise a specific response time.

8.3 Minor text and image updates. Both Care Plans include minor text and image updates of up to 60 minutes of work per calendar month. Unused time does not carry over to the next month. A minor update is a small change to existing content. Examples include:

• changing text;
• replacing an image;
• updating contact or practice details;
• updating a service description or social media link;
• adding a document to an existing page.

If a request would take longer than the remaining time for that month, we will tell you before starting. We can then carry it out in a later month, or quote for the extra time under clause 7.

The following are not minor content updates. We will quote for them separately under clause 7:

• new pages or sections;
• new functionality;
• redesigns;
• copywriting;
• substantial restructuring.

Requests should be made by email. We will carry them out within a reasonable time.

8.4 SEO. Website Care Plus does not include SEO services. Basic on-page SEO maintenance is included only in Website Care Premium (see clause 9).

9. Website Care Premium: SEO maintenance and reporting

9.1 What is included. Each month, Website Care Premium includes:

• basic on-page SEO maintenance of your existing pages;
• checks of page titles and meta descriptions;
• checks of heading structure and image alt text;
• checks of website performance and usability.

Where these checks find a small fix, we will make it as part of the work. Larger changes, new content and copywriting are additional work under clause 7.

9.2 Results are not guaranteed. We carry out this work with reasonable care and skill. However, search rankings, website traffic and enquiries depend on factors outside our control, such as search engine algorithms. We do not guarantee any particular ranking, level of traffic, number of enquiries or commercial result.

9.3 Monthly report and visitor statistics. We will send you a monthly website performance report summarising the checks and work carried out. Where visitor data is available for your website, the report will include a review of visitor statistics, popular pages and referral sources. If visitor data is not available, this part of the report may be limited or omitted.

9.4 What is not included. Website Care Premium does not include social media management, influencer marketing, paid advertising, link building or ongoing content writing. We can quote for these separately under clause 7.

10. Payment

10.1 Prices. Prices are as shown on our website at the time of your order, or in your written proposal for a Premium Website. Any promotion code is applied in the payment process and affects only the payments to which it applies.

10.2 Build fees. The Starter or Professional Website build fee is a one-off fee. It is paid in full when you order.

10.3 Care Plan fees. Care Plans are paid in advance, monthly or annually as you choose when you order. There is no free or delayed period: the first Care Plan payment is taken when you order, together with the build fee if you are also ordering a website build.

• Monthly: the first month is paid when you order. Further payments are then taken automatically on the same date each month until the plan ends under these Terms.
• Annual: the first year is paid in full when you order. Each renewal year is then paid automatically on the renewal date (see clause 13.2) until the plan ends under these Terms.

10.4 A Care Plan on its own. Where a Care Plan is ordered without a website build, clause 10.3 applies, with the first payment taken when you subscribe.

10.5 How payments are taken. Payments are processed by Stripe using the payment method you provide. We do not see or store your full card details. You authorise recurring payments for your Care Plan until it ends.

10.6 Failed payments. If a payment fails, we will contact you by email. If it is still unpaid 14 days after that email, we may suspend your Care Plan services. While suspended, this may include taking your website offline. Before suspending, we will give you at least 7 days' further notice by email. We will restore the services promptly once the overdue amount is paid.

10.7 Price changes.

• We will not change the fee for a monthly Care Plan during its minimum term, or the fee for an annual Care Plan during a year you have already paid for.
• After that, we may change the fee by giving you at least 30 days' notice by email. For an annual plan, a change applies only from the next renewal.
• If you do not wish to continue at the new fee, you may end your Care Plan before the change takes effect, without any charge for doing so.

11. Domain names

11.1 Where we register a domain name for your website, we will manage it while your Care Plan is active.

11.2 When your Care Plan ends, or at any time on request, we will transfer the domain name to you or to the registrar or provider you choose. We will do this within a reasonable time once any overdue amounts are paid.

11.3 You are responsible for any registrar or third-party charges for the transfer. We will tell you about any charge before the transfer and will not make it without your agreement.

11.4 You must make sure your domain name does not infringe anyone else's rights, such as trade marks.

12. Business email

Business email accounts are not part of our standard packages or Care Plans. Where business email is expressly included in your order or agreed in writing:

• we will provide the agreed initial set-up;
• ongoing email administration, and support for third-party email applications and devices, are not included unless agreed in writing.

13. Term and renewal of Care Plans

13.1 Monthly plans. Website Care Plus and Website Care Premium, when billed monthly, each have a minimum term of 6 months. The minimum term starts on the date you order, which is when the first monthly payment is taken. After the minimum term, the plan continues on a rolling monthly basis until ended under clause 14 or clause 15.

13.2 Annual plans. When billed annually, Website Care Plus and Website Care Premium run for 12 months from the date you order, paid in full in advance. At the end of each 12 months the plan renews automatically for a further 12 months, and the annual fee is taken on the renewal date, unless you have cancelled before the renewal date (clause 14.5). We will email you at least 30 days before each renewal with the renewal date, the price and how to cancel.

13.3 Website build fees are one-off fees. They are separate from Care Plan fees and do not create a recurring term.

14. Your right to cancel and end the contract

14.1 Consumers: 14-day cancellation right. If you are a Consumer, you have the right to cancel your contract within 14 days without giving any reason. The 14 days start on the day after the contract starts (clause 3.4).

To cancel, tell us clearly, for example by emailing admin@innovationsandmore.com within the 14-day period. You can use the model cancellation form in the Appendix, but you do not have to.

14.2 If we start work within the 14 days. We will only start providing the Services, including work on your website build or Website Care Premium services, within the 14-day cancellation period if you expressly ask us to. You can ask us by email. Accepting these Terms is not a request to start early. We will confirm your choice by email.

If you ask us to start and then cancel within the 14 days:

• you must pay for the Services provided up to the time you tell us you are cancelling, in proportion to the full Services ordered;
• we will refund the rest.

If the Services have been fully performed at your express request within the 14 days, the right to cancel no longer applies to those Services.

14.3 Refunds after cancellation. We will refund any amount due under clause 14.1 or 14.2 within 14 days of being told of the cancellation. The refund is made to the payment method you used.

If you cancel within the 14-day period, we will refund the build fee and the first Care Plan payment (monthly or annual) in full, except for any amount you must pay under clause 14.2 for Services we provided at your express request.

14.4 Ending a monthly Care Plan during the minimum term. After the 14-day cancellation period, you may end a monthly Care Plan before the minimum term ends by giving us notice by email. Unless you are ending it because of our breach (clause 14.7), or under another legal right, you must pay the monthly fees that would have been payable for the rest of the minimum term.

If you are a Consumer, we will deduct any costs we save because the Services end early.

14.5 Ending a Care Plan after the minimum term, and annual plans.

(a) Monthly plans: after the minimum term, you may end a monthly Care Plan at any time by giving at least 30 days' notice by email. Your Care Plan ends at the end of the billing period in which the notice period expires. Fees already paid for that billing period are not refundable, except where clause 14.7 applies or the law requires a refund.

(b) Annual plans: you may cancel an annual Care Plan at any time by email to stop it renewing. To stop the next renewal, your email must reach us before the renewal date. Your Care Plan then continues until the end of the year you have paid for, and ends without renewing. Fees already paid for the current year are not refundable, except under clause 14.3 (14-day cancellation), clause 14.7, or where the law requires a refund.

14.6 Build fees after work has started. After the 14-day cancellation period has ended, the website build fee is not refundable once work has started, except:

• under clause 14.7;
• under clause 16; or
• where the law gives you a right to a refund.

14.7 Ending the contract because of our breach. You may end the contract immediately by email if we:

• commit a serious breach of these Terms and fail to put it right within 14 days of your written request; or
• become insolvent.

If you do this, you do not have to pay further Care Plan fees. We will refund any fees paid in advance for Services not provided.

15. Our right to suspend or end the contract, and what happens at the end

15.1 Our right to end the contract. We may end the contract by email if:

• you fail to pay an amount due and it remains unpaid after the notices in clause 10.6;
• you commit a serious breach of these Terms and do not put it right within 14 days of our written request; or
• you use, or ask us to publish, content that is unlawful, infringing or harmful.

In the last case, we may also remove that content immediately.

We may also end a rolling monthly Care Plan for any reason by giving at least 30 days' notice. If we do this, we will refund any fees paid for periods after the end date.

15.2 When your Care Plan ends:

• hosting, maintenance, support, updates, SEO maintenance and reporting stop;
• your website may be taken offline from the date the Care Plan ends;
• we will give you notice of that date.

15.3 Your content and domain. If you ask within 60 days of your Care Plan ending, we will:

• provide you with a copy of Your Content in a commonly used format; and
• transfer your domain name under clause 11.

We may delete website files, backups and stored materials after that period, unless we are required to keep them by law.

16. If something goes wrong

16.1 If you are not happy with the Services, please contact us at admin@innovationsandmore.com, so that we can try to put things right.

16.2 If you are a Consumer, the law requires us to:

• provide the Services with reasonable care and skill; and
• provide them as we described them, where you took that description into account.

If we fail to do so, you can ask us to repeat or fix the Services. If that is not possible, or not done within a reasonable time and without significant inconvenience, you can ask for some or all of your money back. Nothing in these Terms limits these rights.

16.3 If you are a Business Customer, we will carry out the Services with reasonable care and skill. If we do not, we will re-perform the affected Services at no extra charge. If re-performance is not possible, we will refund the fees paid for those Services.

17. Your responsibilities

You agree to:

• (a) provide accurate information and keep your contact details up to date;
• (b) make sure Your Content does not infringe anyone's rights, such as copyright, trade marks, privacy or confidentiality, and is not unlawful, defamatory or misleading;
• (c) have the permissions needed for any photographs, testimonials or personal information you supply, including the consent of anyone who appears in them;
• (d) make sure your website meets any legal, regulatory and professional requirements that apply to your business, such as privacy notices for your own customers;
• (e) keep your own copies of Your Content.

18. Intellectual property

18.1 Your Content. Your Content remains yours. You give us permission to use, copy, adapt and publish Your Content as needed to provide the Services.

18.2 Our materials. We keep ownership of:

• the templates, code, tools, systems and know-how we use to provide the Services; and
• any general design elements not created specifically for you.

While your fees are paid, you may use your website, as we deliver it, for your own business or personal purposes.

18.3 Third-party materials. Some websites use third-party materials, such as fonts, software libraries or images. These are used under their own licence terms.

18.4 Our portfolio. We may show your completed website, with a link to it, in our portfolio on OnlinePortfolios.net. If you would prefer us not to, tell us by email and we will remove it within a reasonable time.

19. Personal data

19.1 We use your personal data as described in our Privacy Policy, which is available on our website.

19.2 When we host your website, we may process personal data on your behalf, such as data about visitors to your website. In doing so we act as your processor under UK data protection law. We will:

• process that data only to provide the Services and in line with your documented instructions;
• keep it confidential and secure;
• use only sub-processors, such as hosting providers, that provide appropriate safeguards;
• help you respond to requests from individuals and to security incidents, as reasonably required;
• delete or return the data when the Services end, unless the law requires us to keep it.

You are responsible for having a lawful basis for that processing and for giving visitors any required privacy information.

20. Our liability

20.1 Liability we cannot limit. Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be limited or excluded by law.

20.2 If you are a Consumer:

• we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill;
• loss or damage is foreseeable if it was obvious it would happen, or if both of us knew it might happen when the contract was made;
• we are not responsible for loss or damage that is not foreseeable;
• we supply the Services for your personal or professional presentation. We are not responsible for loss of profit, business, business opportunity or revenue.

20.3 If you are a Business Customer:

• we are not liable for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss;
• our total liability arising out of or in connection with the contract is limited to the total fees you paid us in the 12 months before the event giving rise to the claim. This applies whether the claim is in contract, tort (including negligence) or otherwise.

20.4 Problems you cause. We are not responsible for problems caused by:

• Your Content;
• changes made to your website by you or anyone other than us; or
• your failure to follow our reasonable instructions.

21. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as:

• failures of hosting, infrastructure or internet providers;
• cyber attacks;
• power failures;
• natural events;
• government action.

If such an event happens, we will tell you and take reasonable steps to minimise the effect. If it continues for more than 30 days, either of us may end the affected Services by email. We will then refund any fees paid in advance for Services not provided.

22. Changes to these Terms

22.1 We may update these Terms from time to time. The version that applies to your order is the version published on our website when you placed it.

22.2 We may change these Terms for an existing Care Plan to reflect changes in the law, or to make reasonable changes to how we provide the Services. We will give you at least 30 days' notice by email. If a change is significant and to your disadvantage, you may end your Care Plan before the change takes effect, without paying any further fees for the rest of a minimum term. For an annual plan ended this way, we will refund the fees paid for any whole months remaining in the year you have paid for.

23. Complaints and disputes

23.1 Please send any complaint to admin@innovationsandmore.com. We will acknowledge it within 5 working days and aim to resolve it within 30 days.

23.2 These Terms are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you are a Consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep the protection of any mandatory laws of your country of residence.

24. General

24.1 If any part of these Terms is found to be unenforceable, the rest remains in effect.

24.2 We may transfer our rights and obligations under the contract to another organisation. If we do, we will tell you, and your rights will not be reduced. You may transfer your rights only with our written agreement.

24.3 Nobody else has any rights under the contract.

24.4 If we do not insist straight away that you do anything you are required to do, we can still require you to do it later.

24.5 We will communicate with you by email using the address you gave when ordering. Notices to us should be sent to admin@innovationsandmore.com.

25. Contact us

Innovations and More Ltd
Company number: 11350220
Registered office: 128 City Road, London, England, EC1V 2NX
Email: admin@innovationsandmore.com
Website: OnlinePortfolios.net

Appendix: Model cancellation form

(Complete and return this form only if you are a Consumer and wish to cancel the contract within the 14-day cancellation period.)

To: Innovations and More Ltd, 128 City Road, London, England, EC1V 2NX — admin@innovationsandmore.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date: